Shipping & Returns FAQ
Collapsible content
How long will it take to ship my order?
All physical products (candles, oils, engravables) ship within 3–5 business days. During busy seasons (holidays or special launches), shipping may take a little longer — we’ll always keep you updated.
Do you ship internationally?
Right now we ship within the U.S. only. Digital toolkits, however, are available for instant download worldwide.
How much is shipping?
Shipping is automatically calculated at checkout based on weight and location. We are currently offering free U.S. shipping (lower 48) for orders over $149
What if my order arrives damaged?
Oh no! If something arrives broken or incorrect, please contact us within 7 days with photos, and we’ll make it right.
Do you accept returns or exchanges?
Because our products are handmade and often custom, we don’t accept returns or exchanges. But if you ever have an issue with your order, reach out — we’re happy to help.
Can I cancel my order?
Orders can be canceled within 24 hours of purchase. After that, your order is likely already in production or on its way.